RCW SPORTS MASSAGE  PRIVACY NOTICE

RCW Sports Massage respect and protect your privacy. This notice sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website at www.rcwsportsmassage.co.uk . Furthermore, the way we use, store and protect any personal data we collect from you, or that you provide to us, will also be detailed within this notice.

THE INFORMATION WE COLLECT

When you book an appointment RCW Sports Massage collect personal details such as your name, email and telephone. This information may be used to identify you and contact you about any appointments you have booked.

To provide a safe and effective sports massage treatment we also need to collect information such as your medical background and lifestyle choices. This information is only used to make sure your treatment is as effective as possible.

CONSENT

When you provide RCW Sports Massage with your personal information in the course of an appointment, completing your assessment form, making a payment or contacting us about our services, you are giving your consent to us collecting that information and using it for that specific reason.

RCW Sports Massage will not use your personal information for any secondary reason, like marketing, unless we have asked you directly for consent to do so, but may well contact you via email with relevant material.

How do I withdraw my consent?

For the purpose of legal protection RCW Sports Massage is required to hold the personal information you have given us in the course of treatment and the notes about those treatments for a minimum of eight years from your most recent appointment (or from age 25 if this is longer). After this period you may ask us to delete your records if you wish, otherwise we may retain these records indefinitely in order that we can provide the best possible service should you contact us again in the future.

Whilst your information is kept we will not access or process it in any way except if needed for legal protection or if required to do so by law.

Should you wish to withdraw your consent at any time please email richard@rcwsportsmassage.co.uk with your request.

How can I access, update or amend my personal information?

You have the right to review the personal information RCW Sports Massage store about you and your sports massage treatment at any time. If requested, a copy will be sent by email. You also have the right to request we update or amend your data if it is incorrect.

To action any of these rights at any time please email richard@rcwsportsmassage.co.uk with your request.

DISCLOSURE

Unless required to do so by law, RCW Sports Massage will not otherwise share, sell or distribute any of the information you provide to us without your consent.

LINKS

When you click links on the RCW Sports Massage website, you may be directed away from our website. 

Please note RCW Sports Massage is not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, RCW Sports Massage takes reasonable precautions and follows industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Data transmission over the internet is inherently insecure and we cannot guarantee the security of data sent via this method.

CHANGES TO THIS PRIVACY POLICY

RCW Sports Massage reserves the right to modify this privacy policy at any time, so frequent review of this policy is recommended. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

QUESTIONS & CONTACT INFORMATION

To request your information is updated, amended or deleted, or if you have any questions about how your information is collected, stored and used, please email richard@rcwsportsmassage.co.uk

COMPLAINTS

If, for any reason, you are unhappy with how RCW Sports Massage is handling your data, please raise your concerns with us so that we can seek a resolution.

LEGAL BASIS FOR STORING DATA

This information is collected by RCW Sports Massage in accordance with the guidelines set out in the General Data Protection Regulation (GDPR), RCW Sports Massage will never lease, distribute or sell your personal information to any third parties.

CONTACT

RCW Sports Massage

2a Falcon Road

Calne

Wiltshire

SN11 8PL

richard@rcwsportsmassage.co.uk

Last updated: 24 May 2020

RCW Sports Massage, Calne, Wiltshire